Role profile:
The Fixed Network Assurance NMC associate engineer carries out activities concerning the operation and maintenance of the Fixed & IP core network at all the company’s sites. The job holder of this role will be in a preparation stage for gaining an expertise position (band H) as the rest members of the same team in a later stage. His duties consist of performing the remote monitoring of network quality and performance, and the diagnosis and rectification of problems. Maintains a high level of knowledge of services provided to Vodafone customers. Escalates and manages incidents or problems that could affect those services, in a competent, professional, and timely manner, sustaining the availability and quality of these services. Furthermore, act as a single point of contact for Company’s internal technical departments and customer care, Regional NOCs as well as for foreign and domestic operators.
Key accountabilities and decision ownership:
- Network supervision and monitoring
- Trouble shooting at 1st Level of network entities
- Control of change & configuration management activities
- Network Incident and crisis management
- Network performance monitor
- Network expansions and enhancements
- Customer trouble tickets handling and resolving
- Keep record of the occurred Incidents according to local and global governance.
- Contribution on the development and operation of Network Management systems
What we believe that you should have to start your career with us as a successful NMC Engineer:
- Self-motivation, strong analytical thinking and problem-solving skills; innovative thinking; ability to prioritize tasks and meet schedules under pressure and always embrace and cultivate team culture.
- One (1) year experience in telecommunications or Computer Systems (desired)
Must be able to work on 5-2 shift schedule and fulfill ad-hoc shift replacement needs.
- First degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science.
- Very good knowledge of English language oral and written.
- IP Networking (Certification such as CCNA, etc. is preferable).
- Fundamental understanding of and hands-on experience with network technologies including, routing/switching, VLANs, etc.
- Other BSS system, e.g., Siebel
- Programming Languages such as VBA, Shell script, C++, Python
- Microsoft Access
What's in it for you:
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Needless to say, we cater for your communication wherever you are
- Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
- Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
