Customer Payments Advisor - Hybrid Working [Ireland]

 

Would you like to build your Customer Service Career and join a global organisation who supports development, encourages learning and offers a friendly team environment?

Capita are seeking talented Customer Service individuals to join our national utility provider, working from home.

If your passionate about providing outstanding customer service, then we’d love to hear from you!

Job title:

Customer Payments Advisor - Hybrid Working

Job Description:

Job Title:
Customer Payments Advisor – Hybrid Working

Training:

You will train at our office in Little Island for a duration of 6 weeks.

Work Location:

You will work between our office in Little Island 1 day per week, and the rest of your working time will be at home

Our Little Island office address is:

2 Eastgate Road
Eastgate Business Park
Little Island
Cork
T45 EK50

Salary & Benefits:
€22,000 per annum, unlimited commission, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
Full flexibility required Monday to Saturday between 8.30am-8pm. Working 1 day from our Little Island office and the remaining time at your residential address.

Your duties will include:

• Handle a high number of customer queries via telephone, both inbound & outbound.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day and weekly collections targets are met
• Setting up payment plans
• Supporting customers to keep their accounts up to date.
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Required experience:

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Be able to show empathy and understanding
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

• 22 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme

Interested?

If you are committed to providing the very best in customer service and you are looking for a long term career, then we’d love to hear from you. We are actively recruiting due to continued growth, therefore we have various start dates available.

#CEOFFICEHIGH

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent

 

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