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- Answers phone calls and provides important information/ assistance to clients.
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries.
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers’ requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely, , courteously, professionally & assertively
- Matching customers’ wishes to Clients’ solutions and services
Job Types: Full-time, Fresh graduate
Salary: Up to Php28,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Commission pay
Experience:
- Call Center/BPO: 1 year (Preferred)
Language:
- English (Required)
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