As the Front Face of CHANEL, you will play a critical role in delivering a unique luxurious and inspirational experience for all our clients – selling a style and a dream, not merely a product. As our Timepieces & Fine Jewelry Specialist, you can look forward to excellent career growth and advancement opportunities within the boutique team across the House.
Key Responsibilities:
Sales Management & Operations
- Work with the Boutique team to achieve the monthly Timepieces & Fine Jewelry targets
- Provide qualitative feedbacks regularly to Boutique Manager and Product Manager on collection performance and product quality issue
- Work with Boutique Manager and Product Manager to push challenging items and share with team and/or by liaising with merchandising team or boutique management to increase focus and visibility
- Uphold Ready-to-wear environment
- Partner with boutique Visual Merchandiser team on launches, ensure frequent changes on display and on new items
- Proactive in working with merchandising team on mid /season end stock consolidation
- Advise Assistant Boutique Manager to ensure tidiness on Timepieces & Fine Jewelry area at all-time both front and back of house in order to increase visibility
- Coordinate with stock team on stock requests and proactive in sharing stock or offer transfers between boutiques
- Assist the Fashion Advisors to present the collection to customers with a special focus on technical knowledge
Client Understanding & Customer Service
- Be our brand ambassador and transmit our brand values and culture to clients
- Develop strong, lasting relationships with clients and build emotional connections with them
- Ensure all Customer service and after-sales requests are handled according to guidelines
Training
- Conduct in-store flash training and information update for new launches
- Coach, share and demonstrate market knowledge in fashion, watches & fine jewelry to team
- Orientate new staff on Timepieces & Fine Jewelry category
Qualifications:
- Minimum 3 years of sales experience (Luxury Retail background a plus)
- Experience working with international Watch & Fine Jewelry brands
- Experience of handling high profile clientele
- Strong knowledge of Watch & Fine Jewelry collections (including technical knowledge) including Basic Alteration skills
- Knowledge of Watch & Fine Jewelry competition environment & trends
- Well Groomed – High level of Sophistication & Refinement
- Excellent communication skills (Chinese + English)
- Able to withstand retail working hours and work on weekends and public holidays
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
