Job Information
State of Tennessee Job Information
Opening Date/Time
Thur 05/04/2023 12:00AM Central Time
Closing Date/Time
Wed 05/17/2023 11:59PM Central Time
Salary (Monthly)
$2,517.00
Salary (Annually)
$30,204.00
Job Type
Full-Time
City, State Location
Nashville, TN
Department
Safety and Homeland Security
LOCATION OF (3) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, TECHNICAL SERVICES DIVISION, DAVIDSON COUNTY
For more information, visit the link below:
https://www.tn.gov/content/dam/tn/safety/documents/Notice_to_Applicants_6_2022.pdf
Minimum Qualifications
Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to one year of full-time clerical or customer service work.
Substitution of Experience for Education: Qualifying experience in clerical and/or customer service work may substitute for the required education to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).
Other Requirements
Necessary Special Qualifications: Applicants for this class must:
- complete a background clearance application which includes releasing all records involving any criminal history;
- submit a fingerprint sample in a manner prescribed by the TBI;
- agree to a fingerprint-based, name-based criminal history records check;
- never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
- never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
- not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
- not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses).
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview
Summary: Under general supervision, performs safety examination duties of routine difficulty; and performs related work as required.
Distinguishing Features: An employee in this class is responsible for the routine processing and coding of driver history information. This class differs from that of Safety Examiner 2 in that an incumbent of the latter is responsible for performing more complex duties related to driver's license issuance, financial responsibility or driver's license revocation.
Work Activities
Communicating with Persons Outside Organization:
- Advises licensees or other individuals or groups concerning licensing, permits, or laws, rules, and regulations.
- Analyzes data to determine answers to questions from customers or members of the public.
- Assists customers by providing oral and written information to resolve their complaints.
- Confers with customers by telephone, via correspondence and in person to obtain details about their requests and provide information about products or services, policies and procedures, or regulations.
Processing Information:
- Approves or disallows application or license.
- Interprets, processes, and codes driver history information.
- Verifies and codes convictions for dissemination to state and federal agencies.
- Checks to ensure that appropriate changes were made to resolve customers' problems.
- Codes information on compliance documents, license applications and tickets prior to entry into computers.
- Completes form letters in response to requests or problems identified by correspondence.
- Evaluates applications, records, or documents to gather information about eligibility or liability issues.
- Issues licenses to individuals meeting standards and collects appropriate fees.
- Confers with or interview officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing decisions.
- Coordinates or maintains office tracking systems for correspondence or follow-up actions.
- Examines documents for completeness, accuracy, or conformance to standards.
- Retrieves photographs to verify the applicants' identity to produce completed license.
- Compiles data from records to prepare periodic reports.
Documenting and Recording Information:
- Accesses multiple databases to retrieve information and documents needed to correct, verify or update driver records.
- Creates driver history records for out of state drivers.
- Creates driver history records for unlicensed drivers.
- Enters timesheet information.
- Maintains records, reports, or files.
Interacting With Computers:
- Enters data into various databases using keyboard.
- Locates, analyzes, and corrects data entry errors, or reports them to supervisors.
- Compares data with source documents, or re-enters data in verification format to detect errors.
- Reports technical problems to help desk.
Interpreting the Meaning of Information for Others:
- Sends letters to vehicle operators and others involved in accident requesting information on damages and insurance coverage and checks this information with crash reports.
- Composes letters in reply to correspondence concerning such items as restricted driver license renewals, insurance company inquiries, and general information.
- Completes form letters in response to requests or problems identified by correspondence.
Updating and Using Relevant Knowledge:
- Reads and understands changes to laws, rules, regulations, policies and procedures and applies changes to performance of job tasks.
- Applies training received as implemented to daily activities.
- Updates procedure and compliance manual with changes as applicable.
Getting Information:
- Receives court, insurance, crash claims, and other documents via paper or electronics means for distribution and processing.
- Receives, compiles, sorts and verifies the accuracy of data before it is entered into databases.
- Accepts, sorts, and checks containers of mail or parcels from large volume mailers, couriers, and contractors for distribution.
Communicating with Supervisors, Peers, or Subordinates:
- Contacts supervisor for advice on coding procedures and other processes.
- Contacts supervisor for guidance and assistance regarding outside vendors and internal personnel.
- Answers telephones, direct calls, and take messages.
Performing Administrative Activities:
- Logs money orders, cashier checks, and cash accurately.
- Checks completed work for spelling, grammar, punctuation, and format.
- Fills out business or government forms.
- Addresses envelopes or prepares envelope labels, using typewriter or computer.
- Fixes minor problems, such as equipment jams, and notifies repair personnel of major equipment problems.
- Loads tapes, disks or paper into computers or peripherals.
- Maintains logs of activities and completed work.
- Affixes postage to packages or letters by hand, or stamp materials.
- Maintains inventory of office forms.
- Collates pages of reports and other documents prepared.
Controlling Machines and Processes:
- Uses telephones for communicating and providing information to customers.
- Uses copy machines for duplicating and dispersing information.
- Uses fax machines for transmitting and receiving information.
- Uses scanners for transmitting information to various customers.
Competencies (KSA'S)
Competencies:
- Customer Focus
- Ethics and Values
- Written Communications
- Problem Solving
- Time Management
- Approachability
- Patience
- Decision Quality
- Informing
- Composure
Knowledge:
- Clerical Knowledge
- Customer and Personal Service Knowledge
- Active Learning
- Active Listening
- Critical Thinking
- Reading Comprehension
- Speaking
- Writing
Abilities:
- Deductive Reasoning
- Memorization
- Number Facility
- Oral Comprehension
- Oral Expression
- Written Comprehension
- Written Expression
- Wrist Finger Speed
- Extent Flexibility
- Static Strength
- Speech Clarity
Tools and Equipment Used
- Fax Machine
- Calculator
- Telephone
- Computer
- Printer
- Scanner
- Copier
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
