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Changing the future of payments takes great personalities
At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to shape the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business, and colleague.
Nets powers payment solutions for an easier tomorrow for banks, businesses, and consumers across Europe. We are a part of Nexi Group - The European PayTech.
What powers you?
In this role, you’ll power an easier tomorrow for all of us
We are a highly skilled backoffice team, working some days in the office and some days at home (Hybrid Way of Working).
We are now looking for a Specialist to support our customers, the Finnish Large and Key Merchants. You will be part of dynamic LAKA and International Services FI & SE team with tasks related to payment card (Visa/Mastercard) financial transactions, making sure that card holders are debited/credited, and that our merchants gets the payments (settlements) into their bank accounts in time and with correct amounts.
You will help our customers to understand and select the correct reporting and invoicing solutions. You will also be responsible for maintaining the merchant account data in addition to performing invoicing tasks.
We offer you interesting and challenging tasks in a Nordic environment. We will provide you the opportunity to use your specialist skills and expertise in your work tasks, and we will also give you the opportunity to participate in various projects and improvement initiatives when you are ready to take on more responsibilities.
Your key responsibilities in this role will be:
- Diverse customer service tasks serving our Large and Key Account Acquiring Merchant customers on the Finnish market
- Changes to the existing merchant agreement
- Weekly Lean Performance board meetings
- Handling payments to merchants, investigating and handling complex customer requests and providing reports
- Corrections and adjustments to merchant settlements and card holders transactions
- Updating work instructions within own responsibility areas
- Merchant agreement terminations
- Merchant invoicing tasks, credit/debit invoices
- Participating in process development and projects
- Providing inbound phone support for the Large & Key Account Headquarter customers (ca 10-15 calls per week divided on a few Specialists)
You contribute with skills, ambitions and that little personal twist that makes us succeed.
We are looking for the right person/personality who will be a great fit to the company, the team and the work tasks.
Your professional background and qualifications may include the following:
- Suitable educational background (e.g. BBA degree) in Finance, Business, Economics or similar
- Relevant working experience, knowledge of the business area is a great benefit
- Experience on co-operating with different stakeholders: internal and external, Finnish and Nordic, and especially collaboration with Sales teams is needed.
- Excellent communication skills in Finnish (native level) and English are required (both written and spoken). Communication skills in Swedish is an advantage.
Besides that, little twist in your personality that makes you, we are looking for a colleague who has a team and customer-oriented mind-set. You are organized and very accurate and have good co-operational skills. You are familiar to a changing environment and can adapt to changes. As a person you are known to be independent and confident, with a proactive and flexible mindset.
Additional Information
Apply now to power your career
Apply as soon as possible as we will review applications ongoing and close the position as soon as the right new colleague has been found. If you want, you can attach a short video clip as an attached file.
In case you're interested in hearing more about this opportunity, please contact the hiring manager Lena Andersson on lena.andersson@nexigroup.com
You can meet more of our personalities by visiting our careers page:
https://www.nets.eu/careers/employees/Pages/default.aspx
At Nets, we conduct background checks on relevant candidates through our partner Semac, www.semac.no.
