BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.
The Opportunity
Come and discover the opportunity to join our Australian Steel Market business in our Forrestfield team as a Customer Service Specialist.
Take your expertise and professional knowledge to the next level. You will drive the internal departments to implement and deliver innovative and cost-effective supply chain solutions that will elevate business output. You will have the opportunity to work with a highly motivated and experienced team, who are committed to delivering exceptional customer service.
Working closely with the Customer Service State Manager, you will be the 2IC to the State Manager driving initiatives for Service Excellence for all customers across WA, SA and NT. You’ll enjoy the freedom of building and maintaining positive relationships with customers whilst making a significant impact on the business. Success in this role will come from your ability to think outside the box and bring fresh ideas to the table. You’ll lead the way in driving growth and efficiency in our supply chain operations and be a key player in our overall success.
What Will You Do?
As a key contributor in the team, you’ll use your strong analytical skill set to make data-driven decisions that continuously improve the customer experience, helping us to create smart solutions together. You will also:
- advocate for the customer and deliver a superior customer experience for your account portfolio, as well as identifying new business opportunities
- engage and collaborate with internal stakeholders to provide solutions and deliver product in line with customers business needs
- undertake analysis projects on a national scale to identify, monitor, and analyse customer and market trends as well as commercial behaviours
- coach the team, providing insight and direction to strengthen capability across the national customer service group.
- support continuous improvement opportunities with our systems and processes, implementing changes for internal teams and customers
More About You
With your experience in a customer service, supply chain or a sales role, you will bring:
- a commitment to providing and fostering an exceptional customer experience
- exceptional attention to detail with the ability to resolve issues, identify solutions and contribute to process improvements
- a proactive approach and the ability to work within a fast-paced and dynamic environment
- effective influencing skills to be able to develop and foster strategic partnerships
What’s in it for you
- Full-time permanent position
- Competitive remuneration package and attractive superannuation options including a profit share plan (annual bonus)
- Hybrid and flexible working arrangements
- Join a team that backs each other, and that’s proud to do a great job
- Ongoing training and career development opportunities
- Free secured parking onsite
- Employee benefits with discounts on health and wellbeing products and services
- Employee Assistance Program
If you’re looking for an exciting new challenge in your career, this is the role for you. No one day will be like another!
Come and discover us at bluescope.com/life-at-bluescope/careers.
Together we can make a world of difference.
Applications close Friday, 2 June 2023
