Vision : Have new angle and prepare for retail environment & resources to enable new luxury brand experience and service
Mission:
Leads the retail teams in counter to achieve Retail Excellence and Leadership in the market.
Inspire and elevate the professionalism of counter management to be “best in class“.
Ensure unsurpassed service and high image standard in the POS at all the time.
Manage effective operation of local counters, drive the sales and CRM KPI
Key Responsibilities:
Performance management by Date literacy (how to read the data, act, follow up)
- Monitor, track of sales KPI by door level thru retail dashboard(daily,weekly,monthly) to reach the commercial target in various angles
- Business review/client review/product review/# of client/SPC/SPT/Cross sell/# of service by category
- Be familiar with using retail dashboard to manage and coach Counter Manager , counter BA to take right actions in proactive way
- Make sure Chanel counter actions, BA behaviors to be in-lined with data literacy
- Closely co-work with CM, lead, bring ideas, suggestion to ensure that data literacy well in POS.
- Make sure Counter CM,BA to attend Data literacy training for better understanding and right usage
- Sharp focus on each RM’s key door management (monthly review) and keep eyes on competitors’ actions and activities
- Drive core client development in POS
- Monitor, track the result of core client KPI (#of core client, SPC) to meet monthly target by door level
- Make sure Chanel counter actions, BA behaviors to be in-lined with core client development initiatives
- Closely co-work with CM, lead, bring ideas, suggestion to ensure that Core client development take places well in POS.
People management
- Devote a significant amount of time to people development, with focus on Counter Managers through the identification of their strengths/weaknesses and individual development plans and career aspirations of all retail team members.(3Axis specialists ,experts)
- Ensure that retail teams are engaged, motivated and performing their duties and translate corporate / divisional strategies into concrete POS action plans to equip retail team with ‘aligned’ understanding of short and long term goals and directions.
- Work closely with HR in making hiring decisions and proactively help to find and retain talent, recommend external retail training curriculum if necessary and formulate and deliver POS placement and transfer plans
Operation management
- Inventory management of POS
- Ensure all operational procedures regarding sales, returns, transfers, stock adjustments and all policies are followed.
- Update and maintain the SOP in collaboration with various departmentsConstantly seek to improve work processes for retail
Trade Relationship Management
- Develop long-lasting business relationship with trade partners via regular meetings and visits
- Implement promotion plans, in-store brand visibility programs, and customer event activities for new product launches and major category campaigns
- Assist FBP GM/Senior Retail manager in new door opening, counter renovation, counter closing, and trade terms agreement to maintain leadership in image, sales, and profitability - negotiate with department stores’ central merchandising teams
Team Work and Partnership:
- Be a good team player and act with agility(be a part of project or key contact with internal stakeholder)
- Cooperate with relevant divisions (TDS, Finance, ODHR, CCC,DC,Legal) as well as within the FBP division (SP&VM, Marketing, CEM, L&D,E-BIZ)
- Be the bridge between the Retail Teams and internal stakeholders.
Academic / Professional Qualifications
- University graduate
Work Experience
- FBP / retail / luxury backgrounds are advantages.
- Minimum 5 years of experience in people management, of which the last 2 year of people management is for a team of no less than 10 people.
Functional Competencies:
Leadership and Management
- Result-oriented, problem solving, excellent communication and interpersonal skills
- collaborative, good negotiation skill, good at details
- Strong leadership skills including empathy, coaching and motivating skill
Customer Service
- Strong Customer Service Mind set
Operations Management
- Ability to co-work with various departments, multi-tasking, documentation skill, Business English(fluency) and good at offices _Excel, Powerpoint
Business Acumen
- Able to gather and communicate business and markets trend.
- Able to understand and synthesize business and market intelligence
- Able to identify and develop solutions to address market opportunities
Learning Agility
- Innovating - Not afraid to challenge the status quo
- Performing - Remain calm in the face of difficulty
- Open to learn and resist the temptation to become defensive in the face of adversity
Key Interactions:
Internal
- Within FBP, ODHR, TDS, CCC, Legal, Finance, DC, Communications, and other related parties
External
- Department stores, Customers,local government,etc
